NetSuite CRM+ Enhanced

Netsuite this week enhanced the capabilities of its premium NetSuite CRM+ application.

A key new feature is the Knowledge Management for Customer Service module which is designed to help front-end service staff find relevant content to handle customer inquiries. The interface also allows reps to easily add customer feedback into the knowledge base.

Also introduced are Marketing Automation features to help marketers effectively segment their target markets for more productive marketing campaigns.